Return policy
At Jom! Look, we strive to provide high-quality eyewear and excellent customer service. If you are not completely satisfied with your purchase, we offer a return policy under the following terms and conditions.
1. GENERAL RETURN & EXCHANGE CONDITIONS
– Customers may return items within 14 days from the date of purchase.
– The item must be in original condition, unused, and undamaged.
– The product must be returned with the original receipt and all included accessories, such as cases, cleaning cloths, tags, and warranty cards.
– Returns are only applicable for purchases made at Jom! Look official online store.
2. NON-RETURNABLE & NON-EXCHANGEABLE ITEMS
The following items are not eligible for return or exchange:
3. RETURNS FOR DEFECTIVE OR INCORRECT ITEMS
If you receive a defective or incorrect item, please follow these steps:
1. Report the issue within 7 days of receiving the item.
2. Our team will inspect the item. If the defect is confirmed, you will be offered a replacement.
3. Exchanges can only be made for items of equal or greater value (customers must pay the price difference if applicable).
4. If returning an online purchase, customers must cover return shipping costs, unless the item is defective or incorrect.
4. HOW TO RETURN AN ITEM
For Online Purchases:
1. Contact Jom! Look Customer Service via email or Whatsapp.
2. Provide order details, product images, and a reason for the return.
3. If approved, ship the product back to our return address (provided upon request).
4. Upon receiving and inspecting the item, we will process the refund or exchange.
We appreciate your trust in Jom! Look and are committed to ensuring your satisfaction with our products.